SHIPPING & DELIVERY INFO
We are committed to keeping shipping costs as low as possible for our wonderful customers. You may say we possibly charge the lowest shipping rates you’ll find anywhere, for anything online!
Our working hours are Monday to Friday 9am - 5pm Australia Brisbane time.
Free Shipping Unregistered Delivery (3 - 10 Business Days)
Registered Shipping Tracking Available (2 – 7 Business Days)
Express Shipping Tracking Available (2 – 4 days Business Days)
INTERNATIONAL SHIPPING (Rest Of The World)
Standard Shipping Unregistered Delivery (7 – 20 Business Days)
Registered Shipping Tracking Available (4 – 20 Business Days)
Express Shipping Tracking Available (4 – 7 days Business Days)
PLEASE NOTE - If you purchased a 'Pre-Order' item, Pre-Order means the item is currently not in stock, so it will be processed and sent to you as soon as the stock arrives at our warehouse. If you order a "Pre Order" item and don't acknowledge this in the description/title, NO refunds will be given in this instance.
If you pay extra for Express shipping on a Pre Order item, your item will be sent via Express, once we are back in stock.
*Pre-Order times are an estimate and not an exact date*
**Please Triple Check** All shipping details listed are correct prior to completing your order. Once your order has left our warehouse we are unable to make any changes to this. The address submitted on order is final and any changes required are to be requested through the Courier Service by the customer.
Sales Duty and Import / Customs Fees
All orders are sent via a DTP basis. Any duty & import fees must be paid by the recipient. If you refuse the shipment from us/choose to abandon the shipment, you agree that you will not be refunded.
We (FitPro Collection PTY. LTD), ship orders as soon as possible; however, this will not always be the same day that the order is placed. In general, please allow 1-2 business days for processing time. We do not guarantee delivery or shipment dates. All dates are estimated. Orders are shipped to the delivery address as entered by the customer when the order is placed.
Customers will receive an email confirming their order shortly after the order is placed. If the customer does not receive this email confirmation, please double check any spam folders.
FitPro Collection, cannot be held responsible/liable for lost or stolen packages that have delivery confirmation to the address that was provided. The customer accepts full responsibility to file any claim(s) with the carrier for damaged and/or lost shipments.
Customers are responsible for providing FitPro Collection with their correct shipping address - if a package is returned or rejected, the customer will be contacted and will be required to pay for re-shipment postage.
If items are unclaimed at the Depot for more than 10 days, your item will not be returned to sender - FitPro Collection holds no responsibility to cover costs and no refunds will be issued in this instance. You as the buyer are responsible for claiming your goods.
FitPro Collection does not take responsibility for any shipment delays by our carriers. No refunds/exchanges for shipping costs will be given in these cases.
We do not offer refunds/exchanges for "change of mind."
For ALL orders placed online, store pickup is NOT an option.
If you have any questions regarding shipping and/or shipment of orders, please email contact us at firstname.lastname@example.org, Business hours are Monday - Friday, 9:00am - 5:00pm Australian Brisbane time. Please allow us 48 hours for us to respond.