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    • General Information
      • Contact us

        Hopefully, you'll find the answer you need from one of the articles we have on our help centre, but if you need a little help or just want to stop by and say hello, simply email us here (needs to link to the below fill section) or talk to us directly on Facebook Messenger.

        Why doesn't FitPro have a phone number?

        FitPro does not have a call centre and we're not equipped to manage a high volume of calls.

         

        The FitPro brand is built online, including our customer support. Though you may receive an automated response every once in a while, all channels are manned by our staff who are eager to help you out, quickly and efficiently.

        Please get in touch through only one method of contact as contacting through multiple channels may delay response times for other customers.

      • Womens size guide

         SIZING GUIDE

        The Size Guide listed on our store is based on industry standard sizing. This chart relates to approximate body measurements for each size. As the sizing of individual garments does vary, this chart should be used as a guide only. 

        FITPRO APPAREL
        Size guide for Womens Leggings & Bottoms


        FITPRO APPAREL
        Size guide for Womens Tops & Crops

         

        How To Measure

        Bust: Measure across the fullest part
        Bra: Measure underneath the bust area
        Waist: Measure around your natural waist
        Hips: Measure at the widest part

         

      • Mens size guide

        Coming soon

      • Business enquiries

        For all Social Media Collaborations, Wholesale enquiries or any other Business related enquiries please fill out the below form and our friendly support team will forward your enquiry to the right person.

    • Delivery Information
      • Shipping times?
        The cost of shipping will be calculated at checkout once the shipping option and destination have been chosen. We offer the bellow delivery options:

        Please note, if ‘Int Standard Shipping’ is selected - you accept that it is a non-tracked, non-prioritized method of shipping.

        If you select a tracked method of shipping, once your item is despatched, you will receive an email with all your tracking information and the steps to track your order.

        SHIPPING CHART:

         

      • My package is late, what should I do?

        Most of our shipping options are tracked, we recommend you go onto the Australia post website and type in your tracking number to find out where your package is. If you selected a non-tracked shipping option then we recommend contacting your local post office to see if your package is there.

      • What time can I expect my package?

        Deliveries can be made anytime between 7am to 9pm, however our couriers do their best to deliver your package during a time that fits around your lifestyle.

      • What if no one is home when my package arrives?

        We understand that you might not be home to sign or collect your parcel and a signature may not always be required for delivery. If this is the case, the couriers may leave your parcel in a safe and secure mailbox or they will simply leave a calling card. The calling card will include details of your package, which will inform you that your parcel has been returned back to your local depot, upon which you will then be able to contact them to arrange collection or to reschedule a new delivery date.

      • Does FitPro ship to my country?

        We deliver to over 200 Countries WORLDWIDE, including USA, Canada, New Zealand, Asia and certain countries around Europe. Shipping cost will be calculated at checkout once the shipping method and destination has been chosen.

      • Will I be charged customs and import duty fees?

        ALL INTERNATIONAL ORDERS

        FITPRO cannot control any customs or import duties applied to your package by your local customs. Any outstanding customs charges or import duties must be paid by the customer and we cannot be held responsible for these charges. Customs charges or import duties are not included in the price of your items ordered. FitPro cannot tell you what the cost will be as customs policies and charges to the customer can vary from country to country.

        If you refuse to accept delivery of the items you have purchased, the couriers may return the items back to FITPRO. In the event that this happens, you will be refunded for your order once it is received back to our warehouse, excluding the cost you paid for shipping as this aspect of your order was fulfilled.

      • I entered the wrong item / shipping address, what do I do?

        We’re really quick with processing orders to make sure that you receive them as soon as possible.

        You can amend your order as much as you like before you click ‘Confirm & Pay’, but after this point, you will be unable to make any changes or amendments to your order, as our warehouse team will have already started processing and preparing your order for delivery.

        Once your order is being processed, there is nothing we can do to amend the items or the shipping address which was provided. If you have entered the incorrect address, you will need to get in contact with the residence of the address you had originally provided us with, as they will be the ones to receive your package. If this address does not exist, it will simply make it's way back to our facility, upon which receiving, we can then redirect your parcel to your correct address. Please understand that this may result in additional shipping costs that will be the customers responsibility to pay before redirecting.

        If you have entered any incorrect details for your order and it has already been fulfilled and processed from our facility, your order cannot be canceled after this point, as it is already well and truly on it's way to your destination. Once you receive your order, if you still require changes to be made to your order, you will need to contact us so that we may inform you with the next steps in order to return your item(s) for a replacement.

        We are not liable for any losses incurred if the customer has provided any incorrect details for their order.
        FITPRO also reserves the right to not issue a refund on orders never received due to incorrect details being provided.

      • Do you deliver to PO Box Addresses?

        For all International orders, YES we can deliver to a PO Box Address, however, for our AUSTRALIAN customers, we are unable to deliver to PO Box Addresses. You will need to provide us with either a residential or commercial address.

        In the event you do supply us with a PO Box Address, you will be contacted by one of our friendly customer service representatives to retrieve a valid mailing address. Your order will not be shipped until a valid shipping address is provided.

    • Orders
      • Where is my order?

        Once your order is placed, and processed, you will receive an email stating that your order has been dispatched. This will contain your order ID number, the shipping method you have selected, and the items you have ordered. Please be aware that your order is subject to the shipping times that you've selected.

        If you are unsure of the method of shipping you have selected for your order, you can view this on your order confirmation email which was sent to you right after your order was placed.

        If you select a tracked method of shipping, once your order is dispatched, you will receive an email with all your tracking information and the steps to track the progression of your parcel.

        To check the estimated delivery time of your parcel, please view our Shipping Chart, located in the section titled ‘DELIVERY INFORMATION’ – this should help you get a better understanding of the shipping method you have selected for your order and when you should expect to receive your order.

      • Can I track my order?

        Yes certainly, – Provided you have selected and paid for a tracked method of shipping.

        If you're unsure of the method of shipping you have selected for your order, please check your order confirmation email, which was sent to you right after your order was placed.

        To check the estimated delivery time of your parcel, please view our Shipping Chart, located in the section title ‘DELIVERY INFORMATION’ – this should help you get a better understanding of the shipping method you have selected for your order.

      • I entered the wrong item / shipping address, what do I do?

        We’re really quick with processing orders to make sure that you receive them as soon as possible.

        You can amend your order as much as you like before you click ‘Confirm & Pay’, but after this point, you will be unable to make any changes or amendments to your order, as our warehouse team will have already started processing and preparing your order for delivery.

        Once your order is being processed, there is nothing we can do to amend the items or the shipping address which was provided. If you have entered the incorrect address, you will need to get in contact with the residence of the address you had originally provided us with, as they will be the ones to receive your package. If this address does not exist, it will simply make it's way back to our facility, upon which receiving, we can then redirect your parcel to your correct address. Please understand that this may result in additional shipping costs that will be the customers responsibility to pay before redirecting.

        If you have entered any incorrect details for your order and it has already been fulfilled and processed from our facility, your order cannot be cancelled after this point, as it is already well and truly on it's way to your destination. Once you receive your order, if you still require changes to be made to your order, you will need to contact us so that we may inform you with the next steps in order to return your item(s) for a replacement.

        We are not liable for any losses incurred if the customer has provided any incorrect details for their order.
        FITPRO also reserves the right to not issue a refund on orders never received due to the incorrect details being provided.

      • Will I be charge customs and import duty fees?

        ALL INTERNATIONAL ORDERS

        FITPRO cannot control any customs or import duties applied to your package by your local customs. Any outstanding customs charges or import duties must be paid by the customer and we cannot be held responsible for these charges. Customs charges or import duties are not included in the price of your items ordered. FitPro cannot tell you what the cost will be as customs policies and charges to the customer and can vary from country to country.

        If you refuse to accept delivery of the items you have purchased, the couriers may return the items back to FITPRO. In the event that this happens, you will be refunded for your order once it is received back to our warehouse, excluding the cost you paid for shipping as this aspect of your order was fulfilled.

      • How can I pay for my order?

        We can accept payment for your order from the following cards: Visa, Visa Debit, MasterCard and American Express.

        We also accept payment through Afterpay, Sezzle, PayPal, Instore Gift Cards and supplied Coupon Credit codes.

      • Is ordering online safe?

        You can be assured that shopping with FITPRO  is completely safe! We use industry-standard encryption systems for potentially sensitive information, such as your name, address and any other critically sensitive information you provide us with like your credit / debit card details. Information passed between your computer or electronic device and our website cannot be read in the event of someone else intercepting it.

      • I’m trying to finish my order but the price changes at the checkout, what is currency conversion?

        Currency conversion can be a tricky thing to understand if you have never heard of it before, but we’re going to make it as easy as possible to grasp!

        If you live in the US, you will paying for your order in USD (US Dollars), however, $1 USD may not necessarily equal $1 pound, Euro, Yen, Stirling or Australian Dollars.

        $1 USD can be worth more or less, once it is converted to another nation's currency.

        Because we are an Australian based company, upon checkout of your order, the total amount will convert into AUD, (Australian Dollars). Rest assured you will ONLY be charged in your local currency, - the amount that was displayed before reaching the final check out page.

      • How do I know if FITPRO has received my order?

        Once you have successfully placed an order, you will be redirected to an order confirmation message, which will contain your order ID number. This information will also be emailed to you. This email may take up to 30 minutes to be received in your inbox, please check your spam folder to ensure your confirmation email hasn’t been sent there instead.

        Once our team at our warehouse have processed your order, you will receive a secondary email to let you know that your order has been shipped. Once again, if an email does not appear to have been received, please check your spam folder.

      • What if I received an incorrect or faulty item?

        We’re sorry to hear that you’ve received an incorrect or faulty item. Please send us a an email or message with your order ID, the name of the product you were supposed to receive and any other relevant details. For all faulty items – please send a picture of the fault or damage to the garment or product and further details of the problem

        Please note, that this must be done within 7 days of receiving your order to be eligible for replacement.

        In the situation that the item has been worn, washed or used in any way, your item cannot be replaced due to industry standards on Health and Hygiene and wear and tear. If your product is damaged whilst wearing it, we cannot issue an exchange or replacement. If the product you received was faulty upon arrival and you choose to use/wear it anyway, this means that you have accepted your item in the condition in which it was received and FITPRO is no longer liable for the way in which you choose to use your item or any damage that is incurred then-after.

        There is no lifetime warranty on any of our products, they are all subject to wear and tear over time and depending on how you handle your item.

        *If you are required to return your item(s) back to us, and we offer to cover the cost in order to do so, your order will need to be sent via the most basic method of REGISTERED shipping, meaning you will have received a tracking number to ensure the item gets back to our facility. We will only reimburse you for the amount of standard registered shipping regardless of the shipping method you choose.

      • Can I exchange an item?

        Yes, but there is process that needs to be followed. You can return your item(s) back to us and receive an in-store credit note to then place a new order to receive the item(s) of your choice. An in-store credit note can only be issued once your returned items are received back at our facility and inspected. Once inspected we can issue you a credit note for the item to repurchase the correct colour/size you were after.

        *Items can only be returned if you have contacted us within 7 days of receiving your order. Your return needs to be sent and received within a reasonable timeframe in order to still be eligible for exchange. If not, your item may be rejected and returned to sender.

        Once your return has made its way back to our facility, the items are then subject to inspection upon arrival, if they do not comply with our Policies on Health and Hygiene, and are deemed to be worn, washed, or used in any way, your return will be rejected and simply sent back to you. Please note that tags must also be attached in order to be eligible for an exchange.

        FITPRO will only give an in-store credit note to the amount of the order minus the cost of shipping as shipping is non-refundable. In the situation that a customer received free-shipping for spending over a certain amount, the actual cost of shipping will be minused from the in-store credit note.

        FITPRO is not responsible for any costs involved in order to process your exchange. It is the customer's obligation to ensure that they comply with our policies before returning any items and failing to do so is not the responsibility of FITPRO, nor will we cover any losses incurred if your return is rejected.

        Please return your item(s) to us following the method below:

        Before sending your items back, please contact us to notify us of your intent to return your items with your Full name, Order ID number, and the details of all the item(s) you wish to return and why. Our customer service team will then be able to provide you with the returns address and any other details that will assist you in the steps you need to process a return. To get in-touch with our customer service team, at the bottom of this page fill in the required details in the ‘Contact Us’ box.

        Please note, we do not issue refunds on non-faulty items, only in-store credit once your return item is received back at our facility.

        Also ensure that you keep your postal receipt from the post office once your items have been shipped back to us. Your certificate of postage (receipt) will need to be kept in a safe place, as you will need this as proof of your return.

        If a postage certificate cannot be supplied upon request FITPRO reserves the right to refuse a refund or credit note for your items.

        *By returning your items, you, the customer have acknowledged and agreed to cover any costs involved in order to receive store credit for the value of your goods. This means you will only receive store credit to repurchase your items for an existing order and the customer will be required to cover any costs involved in order to reship your goods. We are separate from the couriers and cannot be held liable for any costs which are incurred in using their services.

      • I think my order has gone missing, what should I do?

        We're sorry to hear that you are still yet to receive your order, and suspect that it might have gone missing during delivery. Our national and international couriers and Australia Post advice is to inform our customers that the estimated time of delivery for packages sent via Standard registered shipping, is between 7-21 Business days. This is simply a guideline of when you should expect to receive your packages. The couriers also state, that customers may experience slight delays in receiving their orders during busy holiday season.

        During such times, Australia Post and your national couriers state that customers may expect their order to be received with a delay of up to 2 weeks after the given estimated delivery date.

        If your order has exceeded this guideline please contact our customer service in the ‘contact us’ section below and one of our friendly staff members will help you locate your order.

      • I have pre-ordered an item, when should I expect my order?

        Due to popular demand, there are times that we completely run out of stock of your favourite items.

        By ordering a Presale, this item allows you to ensure you don't miss out on securing your favourite goodies the next time they become available. Once you place an order for a presale item, this automatically secures your place on our priority list, making you one of the first to receive this item, once back in stock. The estimated date of shipping will be displayed at the top of the product, in the product description. Once your Presale item has been dispatched for delivery, you will receive a confirmation email notifying you that your order has been shipped!

        If you have purchased a presale item(s), you have acknowledged and accepted that your order will be processed at the specified date which is provided for the presale item(s).

        Presale orders will not be cancelled if the customer fails to acknowledge the delayed shipment for presale items.

        If you purchase a presale item, or if your order contains a presale item, your order will not be fulfilled and processed until the date specified for presale items to be processed. Orders cannot be partially processed, if you would like all other items to be sent out before the estimated dispatch for Presale items, you will need to place them in a separate order.

      • I just placed an order, can I cancel it?

        We’re really quick with processing orders to make sure that you receive them as soon as possible.

        Once you click ‘Confirm & Pay’, we are unable to make any changes or cancel your order, as our warehouse team will have already started processing and preparing your order for delivery.

        Please note, we do not refund for ‘change of mind’ or ‘buyers remorse’. If you purchased the wrong item and wish to exchange it please reach out to our customer service team and they will guide you through the process to exchange your item.

    • Returns & Refunds
      • I bought an item on sale, can I return it?

        Items bought on sale cannot be refunded or returned for a credit note and will simply be forwarded back to sender.

      • What if I received an incorrect or faulty item?

        We’re sorry to hear that you’ve received an incorrect or faulty item. Please send us a an email or message with your order ID, the name of the product you were supposed to receive and any other relevant details. For all faulty items – please send a picture of the fault or damage to the garment or product and further details of the problem

        Please note, that this must be done within 7 days of receiving your order to be eligible for replacement.

        In the situation that the item has been worn, washed or used in any way, your item cannot be replaced due to industry standards on Health and Hygiene and wear and tear. If your product is damaged whilst wearing it, we cannot issue an exchange or replacement. If the product you received was faulty upon arrival and you choose to use/wear it anyway, this means that you have accepted your item in the condition in which it was received and FITPRO is no longer liable for the way in which you choose to use your item or any damage that is incurred then-after.

        There is no lifetime warranty on any of our products, they are all subject to wear and tear over time and depending on how you handle your item.

        *If you are required to return your item(s) back to us, and we offer to cover the cost in order to do so, your order will need to be sent via the most basic method of REGISTERED shipping, meaning you will have received a tracking number to ensure the item gets back to our facility. We will only reimburse you for the amount of standard registered shipping regardless of the shipping method you choose.

      • What if I changed my mind after ordering?

        We’re really quick with processing orders to make sure that you receive them as soon as possible.

        Once you click ‘Confirm & Pay’, we are unable to make any changes or cancel your order, as our warehouse team will have already started processing and preparing your order for delivery.

        Please note, we do not refund for ‘change of mind’ or ‘buyers remorse’. If you purchased the wrong item and wish to exchange it please reach out to our customer service team and they will guide you through the process to exchange your item.

      • I just placed an order, can I cancel it?

        We’re really quick with processing orders to make sure that you receive them as soon as possible.

        Once you click ‘Confirm & Pay’, we are unable to make any changes or cancel your order, as our warehouse team will have already started processing and preparing your order for delivery.

        Please note, we do not refund for ‘change of mind’ or ‘buyers remorse’. If you purchased the wrong item and wish to exchange it please reach out to our customer service team and they will guide you through the process to exchange your item.

      • How do I apply for a refund?

        We’re really quick with processing orders to make sure that you receive them as soon as possible.

        Once you click ‘Confirm & Pay’, we are unable to make any changes or cancel your order, as our warehouse team will have already started processing and preparing your order for delivery.

        Please note, we do not refund for ‘change of mind’ or ‘buyers remorse’. If you purchased the wrong item and wish to exchange it please reach out to our customer service team and they will guide you through the process to exchange your item.

        You can return your item(s) back to us and receive an in-store credit note to then place a new order to receive the item(s) of your choice. An in-store credit note can only be issued once your returned items are received back at our facility and inspected. Once inspected we can issue you a credit note for the item to repurchase the correct colour/size you were after.

        *Items can only be returned if you have contacted us within 7 days of receiving your order. Your return needs to be sent and received within a reasonable timeframe in order to still be eligible for exchange. If not, your item may be rejected and returned to sender.

        Once your return has made its way back to our facility, the items are then subject to inspection upon arrival, if they do not comply with our Policies on Health and Hygiene, and are deemed to be worn, washed, or used in any way, your return will be rejected and simply sent back to you. Please note that tags must also be attached in order to be eligible for an exchange.

        FITPRO will only give an in-store credit note to the amount of the order minus the cost of shipping as shipping is non-refundable. In the situation that a customer received free-shipping for spending over a certain amount, the actual cost of shipping will be minused from the in-store credit note.

        FITPRO is not responsible for any costs involved in order to process your exchange. It is the customer obligation to ensure that they comply with our policies Before returning any items and failing to do so is not the responsibility of FITPRO, nor will we cover any losses incurred if your return is rejected.

        Please return your item(s) to us following the method below:

        Before sending your items back, please contact us to notify us of your intent to return your items with your Full name, Order ID number, and the details of all the item(s) you wish to return and why. Our customer service team will then be able to provide you with the returns address and any other details that will assist you in the steps you need to process a return. To get in-touch with our customer service team, please refer to the bottom of this page and fill in the required details in the ‘Contact Us’ box.

        Please note, we do not issue refunds on non-faulty items, only in-store credit once your return item is received back at our facility.

        Also ensure that you keep your postal receipt from the post office once your items have been shipped back to us. Your certificate of postage (receipt) will need to be kept in a safe place, as you will need this as proof of your return.

        If a postage certificate cannot be supplied upon request FITPRO reserves the right to refuse a refund or credit note for your items.

        *By returning your items, you, the customer have acknowledged and agreed to cover any costs involved in order to receive store credit for the value of your goods. This means you will only receive store credit to repurchase your items for an existing order and the customer will be required to cover any costs involved in order to reship your goods. We are not the couriers and cannot be held liable for any costs which are incurred in using their services.

      • How do I return my package?

        You can return your item(s) back to us and receive an in-store credit note to then place a new order to receive the item(s) of your choice. An in-store credit note can only be issued once your returned items are received back at our facility and inspected. Once inspected we can issue you a credit note for the item to repurchase the correct colour/size you were after.

        *Items can only be returned if you have contacted us within 7 days of receiving your order. Your return needs to be sent and received within a reasonable timeframe in order to still be eligible for exchange. If not, your item may be rejected and returned to sender.

        Once your return has made its way back to our facility, the items are then subject to inspection upon arrival, if they do not comply with our Policies on Health and Hygiene, and are deemed to be worn, washed, or used in any way, your return will be rejected and simply sent back to you. Please note that tags must also be attached in order to be eligible for an exchange.

        FITPRO will only give an in-store credit note to the amount of the order minus the cost of shipping as shipping is non-refundable. In the situation that a customer received free-shipping for spending over a certain amount, the actual cost of shipping will be minused from the in-store credit note.

        FITPRO is not responsible for any costs involved in order to process your exchange. It is the customer obligation to ensure that they comply with our policies before returning any items and failing to do so is not the responsibility of FITPRO, nor will we cover any losses incurred if your return is rejected.

        Please return your item(s) to us following the method below:

        Before sending your items back, please contact us to notify us of your intent to return your items with your Full name, Order ID number, and the details of all the item(s) you wish to return and why. Our customer service team will then be able to provide you with the returns address and any other details that will assist you in the steps you need to process a return. To get in-touch with our customer service team please refer to the bottom of this page and fill in the required details in the ‘Contact Us’ box.

        Please note, we do not issue refunds on non-faulty items, only in-store credit once your return item is received back at our facility.

        Also ensure that you keep your postal receipt from the post office once your items have been shipped back to us. Your certificate of postage (receipt) will need to be kept in a safe place, as you will need this as proof of your return.

        If a postage certificate cannot be supplied upon request FITPRO reserves the right to refuse a refund or credit note for your items.

        *By returning your items, you, the customer have acknowledged and agreed to cover any costs involved in order to receive store credit for the value of your goods. This means you will only receive store credit to repurchase your items for an existing order and the customer will be required to cover any costs involved in order to reship your goods. We are not the couriers and cannot be held liable for any costs which are incurred in using their services.

    • Payments
      • How can I pay for my order?

        We accept payment for your order from the following cards: Visa, Visa Debit, MasterCard and American Express.

        We also accept payment through Afterpay, Sezzle, PayPal, instore Gift Cards and supplied Coupon Credit codes.

      • Is ordering online safe?

        You can be assured that shopping with FITPRO  is completely safe! We use industry-standard encryption systems for potentially sensitive information, such as your name, address and any other critically sensitive information you provide us with like your credit / debit card details. Information passed between your computer or electronic device and our website cannot be read in the event of someone else intercepting it.

      • I’m trying to finish my order but the price changes at the checkout, what is currency conversion?

        Currency conversion can be a tricky thing to understand if you have never heard of it before, but we’re going to make it as easy as possible to grasp!

        If you live in the US, you will paying for your order in USD (US Dollars), however, $1 USD may not necessarily equal $1 pound, Euro, Yen, Stirling or Australian Dollars.

        $1 USD can be worth more or less, once it is converted to another nation's currency.

        Because we are an Australian based company, upon checkout of your order, the total amount will convert into AUD, (Australian Dollars). Rest assured you will ONLY be charged in your local currency, - the amount that was displayed before reaching the final check out page.

      • When will I be charged?

        When you reach the final billing page and submit your order, your payment will be accepted as soon as you hit the 'Pay' button at the checkout.

    • Business Enquiries
      • Social media collaborations

        For all Social Media Collaborations, Wholesale enquiries or any other Business related enquiries please fill out the below form and our friendly support team will forward your enquiry to the right person.

      • Wholesale enquiries

        For all Social Media Collaborations, Wholesale enquiries or any other Business related enquiries please fill out the below form and our friendly support team will forward your enquiry to the right person.

      • Dropship inquiries

        For all Social Media Collaborations, Wholesale enquiries or any other Business related enquiries please fill out the below form and our friendly support team will forward your enquiry to the right person.

    • Booty Bands Q&A

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